It started immediately. From almost my very first visit to Starbucks. “I’d like a vent\u00e9 no-whip mocha, please.”<\/p>\n
Better than 80% of the time, what would show up is vent\u00e9 mocha all right, but with a blast of foul tasting whip cream floating on the top. Some shops would make good and mix a new mocha as requested. Others would extend the effort with a coupon for a free drink. Still others fell below the service quality mark by simply scraping off the sludge and re-capping the drink. Hoooooonk. Wrong answer. Thanks for playing.<\/p>\n
With “solution” on my mind, I tried making my request in several ways. “I’d like a vent\u00e9 [long pause] NO WHIP<\/strong> [long pause to let the phrase sink in] mocha.” Success improved, but failures still occurred about 30% of the time. “I’d like a vent\u00e9 mocha, and could you please leave the whip cream off of that?” “Huh?” came the reply if I was lucky. Failures occurred about 60% of the time. Apparently, this one violates the 7+- 2 rule<\/a>1<\/sup>. Too many words and the “barista” looses the information on the front of the sentence.<\/p>\n There is some kind of business theorem buried in this experience. The “No Whip Maxim for Customer Service”. I’ll have to develop this idea, write a book and hit the chat show circuit.<\/p>\n The patrons can be a bit numb as well. I’ve had my drink lifted by auto-piloted patrons. “Oh, that’s yours? I thought your extra large mocha looked like my puny Double Decaf Half Mashed Iced Caramel Macchiato.” Go eat a rock.<\/p>\n Gad, I’m starved for a decent coffee house within a reasonable drive of my house. My favorite haunt, The Market<\/a>, has become too cumbersome to reach on a regular basis, what with all the T-Rex<\/a> construction along I-25. Will I have to create this myself? If I must, guarantee there will be no aerosol whip cream in the place. It started immediately. From almost my very first visit to Starbucks. “I’d like a vent\u00e9 no-whip mocha, please.” Better than 80% of the time, what would show up is vent\u00e9 mocha all right, but with a blast of foul tasting whip cream floating on the top. Some shops would make good and mix a new […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"_links":{"self":[{"href":"https:\/\/weblog.javazen.com\/index.php?rest_route=\/wp\/v2\/posts\/8"}],"collection":[{"href":"https:\/\/weblog.javazen.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/weblog.javazen.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/weblog.javazen.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/weblog.javazen.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8"}],"version-history":[{"count":0,"href":"https:\/\/weblog.javazen.com\/index.php?rest_route=\/wp\/v2\/posts\/8\/revisions"}],"wp:attachment":[{"href":"https:\/\/weblog.javazen.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/weblog.javazen.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/weblog.javazen.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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\n1<\/sup>The Magical Number Seven, Plus or Minus Two: Some Limits on Our Capacity for Processing Information<\/i>, George A. Miller, The Psychological Review, 1956, vol. 63, pp. 81-97<\/font><\/p>\n","protected":false},"excerpt":{"rendered":"