Java Zen:Thinking Out Loud Sunday, 2017.03.26
A hundred times every day I remind myself that my inner and outer life depend on
the labors of other people, living and dead, and that I must exert myself in
order to give in the same measure as I have received and am still receiving.

		Albert Einstein

2007.06.20

O’Hare + CNN = Mini-Hell

I’m waiting for my connecting flight to Rochester and United is delayed because of some sort of system-wide computer glitch. I have yet to get through this airport without a delay. CNN is spewing info-filth into the waiting area. So far in the “news”: Firemen are dead, a mother and baby are dead, a truck plowed into pedestrians, an ambulance crash was caught on tape and there has been a raccoon rescue.

Not feeling particularly informed here.

One thread of solace, via GPRS I can connect to the real world.

[Edit History]

2007.06.20

Hey, things just improved! A lady sat down next to me eating McDonald’s with her mouth open. At one time I used to think that stuff smelled good. Or maybe it always smelled like crap and I just had no relative reference. Bonus! There’s a kid just behind me throwing popcorn around (occasionally eating some with his mouth open.)

2007.06.27

Got this email from United, send last Friday:

************************************************************
We apologize if your travel was disrupted
************************************************************

On behalf of United, I want to express our sincere regrets
for any disruption to service you may have experienced when
flying with us on Wednesday and Thursday this week. We know
you expect us to take you where you want to go with on-time
departures and arrivals. We failed to meet your expectations
on those days.

As you may be aware, a computer outage, due to human error
during routine system testing, significantly impacted our
operations systemwide. Working as a team, we were able to
get our airplanes and crews back on schedule…and our
passengers on their way.

We greatly appreciated your patience and know that we will
make every effort to keep this type of situation from
occurring in the future.

Your satisfaction and business mean a great deal to United,
and we look forward to our next opportunity to serve you.

Sincerely,

Barbara Higgins
Vice-President
Customer Experience
United Airlines

Hmmmmmm. Do you suppose anyone lost their job?