The difference between listening and pretending to listen, I discovered, is
enormous. One is fluid, the other is rigid. One is alive, the other is stuffed.
Eventually, I found a radical way of thinking about listening. Real listening is
a willingness to let the other person change you. When I'm willing to let them
change me, something happens between us that's more interesting than a pair of
dueling monologues. Like so much of what I learned in the theater, this turned
out to be how life works, too.
Alan Alda, "never have your dog stuffed"